swerte888 Privacy Policy

1. Introduction

swerte888 ("swerte888," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the swerte888 online gaming platform. This Privacy Policy describes how swerte888 collects, uses, stores, shares, and protects personal information in connection with your use of the swerte888 website and all associated services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering an account or using the swerte888 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with the swerte888 Terms and Conditions. Capitalised terms not defined in this Privacy Policy have the meanings given to them in the swerte888 Terms and Conditions.

2. Personal Data We Collect

swerte888 collects the following categories of personal data from users of the platform:

2.1 Identity and Contact Information

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — swerte888 requires players to be 21 years of age or older)
• Nationality and country of residence
• Registered mobile number
• Email address
• Residential address (city, province, postal code)

2.2 Identity Verification Documents

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents where required
• Proof of payment method ownership where required for withdrawal processing

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account name and number for BPI, BDO, or Metrobank)
• Transaction amounts in Philippine Peso (₱)
• Wagering history and game activity records

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used within the swerte888 platform
• Cookies and similar tracking technology data (see Section 7)

2.5 Communications Data

• Records of communications with swerte888 customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

3. How We Collect Your Data

swerte888 collects personal data through the following means:

• Direct collection: Information you provide when registering your swerte888 account, completing KYC verification, making deposits or withdrawals, or contacting swerte888 customer support.
• Automated collection: Technical and usage data collected automatically when you access and use the swerte888 platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification and fraud prevention data from third-party KYC and AML service providers engaged by swerte888 to comply with regulatory obligations.
• Payment processors: Transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and other payment service providers used to process your deposits and withdrawals.

4. How We Use Your Personal Data

swerte888 uses the personal data it collects for the following purposes:

swerte888 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

swerte888 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and swerte888, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act.
• Legitimate interests: Processing necessary for swerte888's legitimate interests in operating a secure, fair, and compliant gaming platform, including fraud prevention, platform security, and responsible gaming monitoring.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

swerte888 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. swerte888 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and other payment processors engaged to facilitate your deposits and withdrawals.
• KYC and identity verification providers: Third-party service providers engaged to assist with identity verification and age confirmation in compliance with PAGCOR and AML requirements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law or regulation.
• Law enforcement: Philippine law enforcement agencies where disclosure is required pursuant to a valid legal order, warrant, or subpoena.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform technology providers engaged by swerte888 under strict data processing agreements that prohibit independent use of your personal data.

7. Cookies & Tracking Technologies

swerte888 uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and analyse usage patterns. The following types of cookies may be used on the swerte888 platform:

• Strictly necessary cookies: Essential for the operation of the swerte888 platform, including session management and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language and display options, to improve your experience on swerte888.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the swerte888 platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content to you based on your activity on the swerte888 platform, subject to your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the swerte888 platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Security

swerte888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the swerte888 platform
• Encryption of sensitive data at rest within swerte888's secure infrastructure
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for swerte888 account access
• Continuous monitoring for suspicious activity and potential data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, swerte888 will notify the National Privacy Commission (NPC) and affected data subjects in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.

9. Data Retention

swerte888 retains your personal data for as long as your swerte888 account remains active and for a period thereafter as required by applicable Philippine law and regulation. Specifically:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AMLA obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act.
• Customer support records: Retained for three (3) years from the date of the relevant interaction, or longer where required for ongoing dispute resolution or regulatory purposes.
• Technical and usage data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, swerte888 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by swerte888:

• Right to be informed: The right to be informed of how your personal data is being collected and processed by swerte888, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data swerte888 holds about you and information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data swerte888 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to swerte888's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on swerte888's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe swerte888 has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact the swerte888 Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. swerte888 will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11. Children's Privacy

The swerte888 platform is strictly intended for persons aged 21 years and above. swerte888 does not knowingly collect personal data from individuals under the age of 21. If swerte888 becomes aware that personal data has been collected from a person under 21 years of age, such data will be deleted immediately and the associated account will be suspended.

swerte888 encourages parents and guardians to monitor their children's online activity and to make use of parental control software to prevent underage access to online gaming platforms. If you believe a minor has registered on the swerte888 platform, please contact swerte888 support immediately.

12. Changes to This Privacy Policy

swerte888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. Where changes are material, swerte888 will notify registered players via email or an in-platform notification prior to the changes taking effect.

The updated Privacy Policy will be posted on the swerte888 website with a revised effective date. Your continued use of the swerte888 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by swerte888, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.